Frequently Asked Questions

WHAT'S IN THE BOX?? 

You'll receive 5-7 items in your Occult Box each month! Supplies/Tools, Bath/Beauty Products, Accessories, Decor, & Apparel, are just some of the items* you COULD receive! Most of the items featured each month are Handmade by The Occult Box & Small Businesses!  *Items vary month to month and are not guaranteed for every month! 

 

WHEN WILL I RECEIVE MY FIRST BOX??

Boxes ship by the 25th of each month! Each month has a Theme and a time frame to order that Themed Box. If you subscribe or order between the 16th and the 15th, your first box will be shipped by the 25th of the following month. For Example, If you order between November 16th and  December 15th, your first box will be the January Box and will ship by January 25th (unless otherwise stated due to an item delay). 


WHEN IS MY RENEWAL DATE??

Subscriptions renew at 12:01 am on the 15th of each Month, every  Month! If your subscription fails to renew on the 15th, it will be  skipped to the next renewal date and you will not receive the box meant  for that specific renewal.  


CAN I SKIP A MONTH??

Yes! Not very fond of the next theme coming up? You can simply  skip that month. You won't be charged for the next box and your renewal date will jump to the next one. PLEASE make sure to skip by the 14th of the month you are wanting to skip! If you do not skip before the renewal date, this will result in you renewing for that month and it cannot be reversed. 


CAN I CANCEL MY SUBSCRIPTION??

Yes! You can cancel any time! Simply sign into your account and click on skip or cancel and follow the steps! Just make sure you cancel before you're next renewal date if you are not wanting that month's box! PLEASE Note that simply canceling your subscription does NOT mean your order will be canceled and refunded. You will receive any pending boxes ordered but will no longer be charged.   


REFUNDS??

Unfortunately there are no refunds after an order is placed. This is due to items and shipment being ordered for your box. 


VENDORS/SHOPS

Interested in having an item of yours featured in one of the upcoming crates? Please feel free to contact Jamie at theoccultbox@gmail.com 


DON'T SEE YOUR QUESTION ANSWERED HERE??

Please never hesitate to contact Jamie at theoccultbox@gmail.com with any other questions or concerns you may have!